chairedefrancais banja luka

15 juin 2019

Francuski jezik 2 - usmeni dio ispita

Usmeni dio ispita iz Francuskog jezika 2 kod doc.dr Jovice Mikića održaće se u četvrtak 20. juna u 10h.

Posté par chairedefrancais à 13:46 - Commentaires [0] - Permalien [#]


Francuski jezik - rezultati pismenog dijela ispita u 1. terminu junsko-julskog roka

U prvom terminu junsko-julskog roka pismeni dio ispita iz Francuskog jezika položili su:

 

Francuski jezik 2

  1. Veronika Trivunić

  2. Ana Gogić

  3. Jovana Grbić

  4. Maja Šešlija (uslovno)

 

Francuski jezik 4

  1.  Jovan Vujaković

 

Francuski jezik 6 (stari program)

  1. Marija Marin
  2. Dragana Mišanović (uslovno)

 

Francuski jezik 8 (stari program)

  1.  Zorana Popović (uslovno)

 

Studenti mogu da ostvare uvid u radove u utorak 18. juna u 9h30.

Posté par chairedefrancais à 13:44 - Commentaires [0] - Permalien [#]

14 juin 2019

Pismeni dio ispita iz Francuskih književnosti

Pismeni dio ispita iz Francuske književnosti 4-7 po starom programu i Francuske književnosti 5 i 6 po novom programu će se održati u četvrtak 20.06. sa početkom u 8 časova.

 

Usmeni dio za ove ispite je u ponedjeljak 24.06. u 10.30 časova.

Posté par chairedefrancais à 09:22 - Commentaires [0] - Permalien [#]

13 juin 2019

Trizma - ponovljen konkurs za posao, prijave do kraja juna

 

 

Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.

 

ACCELERATE BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

 

Help Desk Representative – French and English language

 

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

 Position works in high call volume Technical Assistance Center (TAC) environment supporting customers (both internal and external) and their analysts in providing problem resolution for products and services, specifically ALOHA software and other related products/equipment.

 Responsible for ensuring the customer's entitlement of services; Remotely deliver solutions, dispatch service personnel, and when appropriate verify resolution of a customer's issue that has not been escalated; Work directly with the customer to understand the problem, and/or escalate problem to the next level

 Following the documented Remote Incident Management Process, position’s primary responsibility is to perform Level I technical troubleshooting with end-users of PCs and retail point-of-sale devices (depending on account assignment); Reviews incident history to determine recurring faults

 Provide technical phone support on Hospitality products (ALOHA and other), systems and various software products; Provide accurate solutions to user problems to maximize product or system availability; Take ownership of service request from customer and ensure timely and satisfactory resolution of problem

 Escalate both internally and externally when required according to defined Escalation Paths

 Enhance and develop quality support methods and communication skills through coaching feedback, and other developmental approaches

 Assist in the resolution of user and support issues over multiple user sites to ensure timely distribution of knowledge and cause positive impact on user satisfaction; Updates work orders and provides status information

 Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards and set targets; Communicate with customers through various means (oral, written, electronic) to remotely resolve customer problem

 Use tools to remotely access customer equipment to diagnose and resolve customer problem; Follow solutions outlined in the knowledge database; Verify resolution of problem with the customer; Record information into the GEMS (incident tracking) system

 Document, verify and make appropriate corrections to the incident record and customer profile; Ensure thorough documentation of problem description and all subsequent activity; Write knowledge articles based on lessons learned in resolving customer issues

 Contribute as a team member; Participate in team meetings and activities; Participate in objective setting, performance management, reward and recognition programs

 Participate in special projects as assigned to continuously improve processes, tools, systems and organization; Coordinate project start up activities;

Maintain technical knowledge and expertise associated with multiple applications and hardware specific to individual customer's solution

 Support less experienced colleagues on the helpdesk through joint working, monitoring, direct feedback and knowledge sharing; Follow all mandatory training courses according to provided timelines

 Record information into the Incident tracking system (GEMS); Conduct GEMS quality audits and Call Monitoring activities through monitoring tool        

 Manage operations during scheduled shifts using on-hand tools and observations       

 BASIC QUALIFICATIONS:

  • High School Diploma or equivalent
  • Excellent communication skills at all levels including excellent listening skills in French and English language.
  •  0-2 years of related experience
  • Advanced knowledge level of Windows XP/Vista/7/8/10; Advanced knowledge of the Internet including applications and protocols as well as standard network monitoring and analyzing tools; Advanced trouble-shooting skills with MS Office and standard applications (Virus Scanner, Adobe, Zip); Advanced knowledge of the software structuring, configuration, file organization; Ability to read and analyze program logs
  • High level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards, monitors)
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Advanced problem solving and troubleshooting skills
  • Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment
  • Not convicted or in a process of conviction

  PREFERRED QUALIFICATIONS:

  • Associate’s Degree preferred
  • 2+ years of call center experience
  • Experience in providing in-house escalation assistance
  • A track record showing initiative leading to positive results 

 TRIZMA OFFERING

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Follow the link and apply https://www.trizma.com/hiring/

Posté par chairedefrancais à 11:55 - Commentaires [0] - Permalien [#]

12 juin 2019

rezultati II kolokvijuma iz FK2

Grbić Jovana 15/20

konsultacije sutra, 13.06. poslije sjednice (oko 10h30)

Posté par chairedefrancais à 19:37 - Commentaires [0] - Permalien [#]


rezultati pismenog ispita iz FJ5 I FJ6

POLOŽILI SU

FJ5 Gorana Radulović: diktat 7, th. 10, vers. 7

FJ6 Suncica Banda: d. 10, th. 10, vers 9

     Marina Ratković: d. 10, th. 10, vers. 8

- kandidati koji nisu položili FJ5 su pali na prevodu recenica, Fj6 recenice i diktat

 

uvid u radove 13.06. u kab 8 nakon sjednice (iza 10h30)

Posté par chairedefrancais à 19:34 - Commentaires [0] - Permalien [#]

Francuski jezik 8 - rezultati kolokvijuma (CE)

1.

Marija Pištalo

8.08

2.

Jovana Gazdić

8.08

3.

Nataša Nović

8.08

4.

Marija Marin

8.08

5.

Zorana Kovačević

8.08

6.

Dajana Kovač

7.31

7.

Tijana Bokić

5.38

Kolokvijum je nosio najviše 10 bodova, a položili su ga studenti koji su ostvarili preko 51% (=5,10 bodova).

Posté par chairedefrancais à 09:20 - Commentaires [0] - Permalien [#]

11 juin 2019

Kolokvijumi Fr knjizevnost 3. i 4. godina

Kolokvijumi iz Francuske knjizevnosti 6 (po novom programu) i iz Francuske knjizevnosti 7 (po starom programu) odrzace se u ponedjeljak 17.06. sa pocetkom u 16.30 casova u ucionici 1.

Posté par chairedefrancais à 12:32 - Commentaires [0] - Permalien [#]

10 juin 2019

Važno! PROMJENA TERMINA U JUNSKO JULSKOM ROKU

Pismeni iz Francuske književnosti (važi za sve ispite po starom i novom i programu) ce se odrzati 20.06. u 12h30 u učionici 1.

Pismeni iz Francuskog jezika u 2. terminu (važi za sve ispite po starom i novom i programu) će se održati 21.06. u 13h30 u učionici 1

Posté par chairedefrancais à 16:34 - Commentaires [0] - Permalien [#]

09 juin 2019

Francuski jezik 4 - rezultati 2. kolokvijuma

  1. Jovan Vujaković - 15.19/20
  2. Danijela Knežević - 10/20
  3. Anđela Ivković - 4.20/20

Posté par chairedefrancais à 23:46 - Commentaires [0] - Permalien [#]